Upside Stories
Referral Assistance

For General Practitioners and Psychiatrists

We welcome referrals from GPs and psychiatrists for patients navigating midlife and beyond, seeking accessible, evidence-based psychological support via Telehealth Australia-wide.

  • What to know about Medicare Better Access:

    How do I know if my patient is eligible for Medicare Rebates?

    Patients require either:
    - A Mental Health Treatment Plan (GP); OR
    - A Referral letter (psychiatrist or paediatrician)

    Patients must:
    - Be likely to benefit from structured psychological support; AND
    - Have a diagnosed mental disorder, such as:
    - Adjustment Disorder
    - Depression
    - Bipolar Disorder
    - Anxiety (incl. OCD, PTSD, Generalised Anxiety Disorder, Panic Disorder, phobias)

    What are the review and session limits?
    A review is required after 6 sessions. A new referral is required to access up to 10 rebated sessions each calendar year.

  • What to Include on a Referral to Upside Stories:

    What referral details do I need?

    Please address referrals to: 
    Dr Bruce Walmsley, Clinical Psychologist
    Medicare Provider Number: 5193366B

    Please include:
    - Patient’s full name
    - Date of birth
    - Address
    - Diagnosis and presenting symptoms
    - Current medications
    - Number of sessions approved (up to 6 initially)
    - Referrer’s provider number and practice contact details

  • How to make a Referral to Upside Stories:

    Where do I send my referral?

    Please send us a secure message or fax:
    HealthLink EDI: upsidest
    Fax: +613 9125 8297

    Any important things to note?

    Upside Stories is not a bulk-billing practice.

    We’re unable to accept referrals through NDIS, TAC, WorkCover, or DVA.

    We do not provide independent assessments for:

    - NDIS or DSP applications; or

    - legal purposes.

To make a referral, please send us a secure message or fax:
HealthLink EDI: upsidest
Fax: +613 9125 8297

We look forward to working together to support your patients. For more information about Upside Stories’ services, please visit our FAQs and don’t hesitate to get in touch.